Industry Overview in the Philippines
BPO & Shared Services Sector
BPOs and Call Centers are one, if not most, of the instrumental contributor behind the rapid growth of Philippines as one of the fastest developing countries in Asia. Philippines is known as the “BPO Capital of the World” as it is home to world-famous workers that are fluent English-speakers and goes beyond the call of duty to deliver a satisfactory customer service or result. Thus, BPOs and Call Centers invest heavily in Philippines as they look to take advantage of the local workforce available here in the country. The low labor and operations costs, together with high-quality talent make the Philippines one of the best countries for the BPOs and Shared Services industry to flourish. It is also home to world-class BPO companies such as Accenture, Convergys, Sitel, JPMorgan Chase & Co., Sykes, Teleperformance, Teletech, and many more.
With the Philippine government supporting welcoming the significant contribution of the BPO and Shared Services industry, it has uplifted so many lives, improved the employment rate dramatically, and made a huge impact on the local economy and hence, the country’s GDP. This growth has enabled the call center sector to steadily prosper and expand in the metro and beyond. The past few years, BPO companies have started to expand to key regions and cities all around the country. For example, before, most call centers are only in Metro Manila scattered around Quezon City, BGC/Taguig City, Makati City, Manila City, Pasay City, Paranaque City, Las Pinas City, Alabang, Muntinlupa City. Now, every major city in every region in the Philippines has at least two or more prominent call centers. This only speaks of the quality that the Filipino workforce has in terms of BPO and Shared Services.
Corretto has been at the forefront of the BPO & Shared Services recruitment. Most of our searches have been with the positions of General Manager, Operations Manager, HR Manager, Sales Operations Manager, Customer Success Manager, Marketing Manager, Finance Manager, Accounting Manager, Executive Assistant, Quality Assurance/QA Manager, Training Supervisor, Service Delivery Manager, Data Analyst, IT Manager, Customer Service Agent, Outbound Sales Agent, Inbound Sales Agent, Technical Support Representative, Processing Analyst, Helpdesk Coordinator, Technical Customer Care Specialist, Data Administrator, Network Administrator, IT Support, Content Specialists, Customer Support Representatives, and etc. Our reach and talent pool of top-notch professionals and fresh graduates coming from esteemed and high quality colleges and universities empowers us to deliver high quality workforce needed by a BPO company, whether it’s an executive search or through recruitment process outsourcing (RPO). With seasoned recruiters in the BPO & shared services industry, we efficiently deliver the right talent to you, and provide your workforce, the necessary force to move forward and take on new challenges.
Work with the best, to hire the best.
We Go Above And Beyond
Our extensive talent database and network across different sectors empowers us to find the best talent.
Our 100% quality-over-quantity DNA ensures that we deliver nothing but the best candidate for your business.
Value For Money
We don’t recruit just for the sake of recruiting. Above anyone else, we strive to serve what your money’s worth or more.
From global corporations to small start-up companies, we work tirelessly to deliver equal premium service.